Returns & Exchanges

At Cellexia Labs, we stand behind the science of our skincare and want you to be completely satisfied with your results. If you are not happy with your purchase, we offer a 30-day return window for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that at least 50% of the product remains to qualify for a performance-based return.

• 3.
  Ship to the Lab

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.